Is Rentcars reliable?

Vista traseira de um SUV azul em movimento na estrada de terra, com paisagem rural e luz do pôr do sol ao fundo, durante uma viagem

You have probably wondered if Rentcars is a legit car rental company, right? Then we’ll tell you!

Yes, Rentcars is completely reliable. As the largest car rental platform in Latin America and a global leader in the segment, we connect you to the best rental companies in the world with total transparency. Here you compare prices, choose the ideal vehicle, and count on market-recognized excellent support to ensure the best experience on your trip.

With Rentcars, it is possible to book your car paying in your local currency, with flexible payment options, and avoiding foreign transaction fees on international rentals.

More than just a simple comparison site, Rentcars recommends the best options so that your journey happens your way, with no fine print and no surprises at the rental counter.

What is Rentcars and how does it work?

We were founded in 2009 and have grown to become the largest online car rental platform in Latin America and a global market leader. It is important to note that Rentcars is not a rental agency with its own fleet, but rather a global car rental aggregator and price comparison platform.

We connect you with the world’s top rental companies (over 350 partner brands!). In just a few clicks, you can compare car categories, prices, and benefits across more than 160 countries, guaranteeing the perfect option for your budget and itinerary.

What do Rentcars customers say? 

The proof of our reliability is in the voice of those who have already traveled with us. We understand that unforeseen events can happen, and that is why we focus on delivering efficient and humanized support, working together with partner rental companies to protect the traveler’s interests.

Excellence in customer service and real reviews

We know that unforeseen events can happen on any trip, but our differential is how we solve each one of them. Rentcars holds coveted market-leading customer service certifications, which attest to our excellent support rate. 

We have an extremely high rating on review platforms, answering practically 100% of questions and solving problems with agility. Furthermore, we are frequently nominated for global customer service awards in the Car Rental category.

Rentcars on Trustpilot 

The satisfaction of our customers crosses borders. On Trustpilot, one of the most rigorous review platforms in the world, Rentcars has a 4.5/5 rating (excellent classification) based on more than 70,000 authentic reviews. 

Internally, we also take your satisfaction seriously through our NPS (Net Promoter Score) methodology, where we consistently maintain a score of 86, a level considered excellence by the market.

5 Reasons to choose Rentcars

We remove barriers and red tape to put you in control of your trip. Check out the main advantages of booking your vehicle through our platform:

  1. Real Savings: We offer promotions year-round, with up to 30% OFF on rates for trips worldwide.
  2. Flexible & Secure Payments: You choose how to pay. We offer multiple global payment options, allowing you to pay safely online in your preferred currency or at the rental counter.
  3. Transparent Pricing: Say goodbye to hidden fees. By booking in advance through our platform, you get a clear breakdown of taxes and insurance, avoiding unexpected charges at the destination.
  4. Global Coverage: A massive variety of car models available across hundreds of approved rental companies around the world.
  5. Autonomy: A clean and straightforward interface for you to manage your reservation independently via our website or mobile app.

How to rent a car with Rentcars?

Renting a car with Rentcars is a fast and practical process that takes only three simple steps:

  1. Search: Enter your destination, along with the exact dates and times for pick-up and drop-off.
  2. Compare: Use our smart filters to compare offers, rental company policies, and insurance coverage.
  3. Rent: Choose the payment method that suits you best, complete the booking securely, and receive your confirmation voucher via email.

Frequently Asked Questions about Rentcars

Is Rentcars safe for financial transactions?

Yes! The Rentcars website and app use state-of-the-art data encryption technology. Your personal and financial information is processed in a completely secure environment.

How does Rentcars help if there is a problem at the rental counter?

We act as facilitators for your journey. If any discrepancy occurs at the partner rental company’s counter, our customer support team is ready to intervene, guide you, and find the fastest solution for you.

Can I cancel my reservation?

Yes. The cancellation policy varies depending on the rate chosen at the time of booking (refundable or non-refundable). This information is always completely visible and transparent before you finalize your payment.

Are there any hidden fees?

No. Rentcars prides itself on transparency. The price you see during the booking process includes all mandatory taxes and fees. Any optional extras (like GPS, child seats, or additional insurance) are clearly outlined so you can make an informed decision.

Explore the World by Car!

Rentcars is the most practical way to rent your car. You compare the best rental companies and choose the option that perfectly fits your budget and travel schedule.

Plus, we run promotions all year long, helping you save up to 30% on your daily rates worldwide. Make your reservation on one of the world’s leading car rental platforms and enjoy the ride!

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