{"id":101113,"date":"2020-10-16T15:58:46","date_gmt":"2020-10-16T18:58:46","guid":{"rendered":"https:\/\/blog.rentcars.com\/?p=20998"},"modified":"2025-05-11T14:23:35","modified_gmt":"2025-05-11T14:23:35","slug":"modify-cancel-booking","status":"publish","type":"post","link":"https:\/\/blog.rentcars.com\/en\/modify-cancel-booking","title":{"rendered":"How to modify or cancel your booking on Rentcars.com"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_75 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">\u00cdndice<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #f7a70a;color:#f7a70a\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #f7a70a;color:#f7a70a\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/blog.rentcars.com\/en\/modify-cancel-booking\/#How_to_modify_your_booking\" >How to modify your booking<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/blog.rentcars.com\/en\/modify-cancel-booking\/#What_to_do_if_you_dont_know_when_youll_be_able_to_pick_up_your_rental_car\" >What to do if you don\u2019t know when you\u2019ll be able to pick up your rental car<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/blog.rentcars.com\/en\/modify-cancel-booking\/#How_to_cancel_your_booking\" >How to cancel your booking<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/blog.rentcars.com\/en\/modify-cancel-booking\/#How_to_get_a_refund_for_an_online_payment_booking\" >How to get a refund for an online payment booking<\/a><\/li><\/ul><\/nav><\/div>\n\n<p><em>Not all trips go according to plan. Luckily, on Rentcars.com, you can cancel and modify your booking online following quick and easy steps. See how below!<\/em><\/p>\n\n\n\n<p>We get it: when it comes to travelling, unexpected circumstances happen. That\u2019s why we constantly work to make the modifying and cancelling process as quick and easy as possible.&nbsp;<\/p>\n\n\n\n<p>Check the step-by-step instructions below.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_modify_your_booking\"><\/span><strong>How to modify your booking<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The rental companies can be quite strict when it comes to pick-up times, just like you can\u2019t show up late to catch a flight! If you need to pick-up your rental car at the airport, make sure to leave a good gap between when your flight is supposed to arrive and the pick-up time.<\/p>\n\n\n\n<p>You can change the pick-up time up to two hours before what\u2019s already scheduled. Check out how you can do this below:<\/p>\n\n\n\n<div class=\"schema-how-to wp-block-yoast-how-to-block\"><p class=\"schema-how-to-description\"> <strong>How to modify your booking on Rentcars.com<\/strong><\/p> <ol class=\"schema-how-to-steps\"><li class=\"schema-how-to-step\" id=\"how-to-step-1602873976519\"><strong class=\"schema-how-to-step-name\"> Log in to Rentcars.com <\/strong> <p class=\"schema-how-to-step-text\"><a rel=\"noreferrer noopener\" aria-label=\"Click here to access our homepage (abre numa nova aba)\" href=\"https:\/\/www.rentcars.com\/en\/?utm_source=blog-rentcars&amp;utm_medium=post-organic&amp;utm_campaign=categoria-tips\" target=\"_blank\">Click here to access our homepage<\/a> if it\u2019s easier for you! Then, click on \u201cLog In | Sign Up\u201d.<img decoding=\"async\" alt=\"rentcars.com homepage\" src=\"https:\/\/blog.rentcars.com\/wp-content\/uploads\/2020\/10\/login.png\"\/><\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1602874095614\"><strong class=\"schema-how-to-step-name\"> Access your reservation on \u201cMy Bookings\u201d <\/strong> <p class=\"schema-how-to-step-text\">That\u2019s where you can check the status of your reservations. When you find the one you need to modify, click on \u201cView details\u201d.<img decoding=\"async\" alt=\"rentcars.com my bookings page\" src=\"https:\/\/blog.rentcars.com\/wp-content\/uploads\/2020\/10\/view-details.png\"\/><\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1602874108414\"><strong class=\"schema-how-to-step-name\"> Select \u201cModify Booking\u201d<\/strong> <p class=\"schema-how-to-step-text\"><img decoding=\"async\" alt=\"modify booking button rentcars.com\" src=\"https:\/\/blog.rentcars.com\/wp-content\/uploads\/2020\/10\/modify.png\"\/><\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1602874125096\"><strong class=\"schema-how-to-step-name\"> Select your needs and specify the change then click \u201cSubmit Claim\u201d<\/strong> <p class=\"schema-how-to-step-text\"><img decoding=\"async\" alt=\"submit clain field to modify a booking on rentcars.com\" src=\"https:\/\/blog.rentcars.com\/wp-content\/uploads\/2020\/10\/submit.png\"\/><\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1602874141596\"><strong class=\"schema-how-to-step-name\"> Check your email with the booking details and print your new confirmation<\/strong> <p class=\"schema-how-to-step-text\"><\/p> <\/li><\/ol><\/div>\n\n\n\n<p>As soon as you validade the change, you\u2019ll receive an email confirmation of the modifications made and a new voucher will be issued \u2014 this is the one you\u2019ll present to the rental company at the <em>new<\/em> pick-up date and time.<\/p>\n\n\n\n<p>Eventually, if there are no available cars from that rental company, car category and\/or time and date selected, it may not be possible to complete the process. If that\u2019s your case, you can get in touch with us by phone, email or describe the change you want to make under the \u201cRequests\u201d field.<\/p>\n\n\n\n<p>Remember: Rentcars.com doesn\u2019t charge fees in order to modify your booking. However, when a change is made, there might be a price difference between the old and the new booking.<\/p>\n\n\n\n<p>That happens because car rental prices are dynamic (<a href=\"\">as we have explained before here<\/a>) and are adjusted according to the rental company\u2019s availability in the same way that plane ticket prices are. So, if you see a difference in the price, you already know why ????<\/p>\n\n\n\n<p>Now, if that\u2019s your case, how can you pay for the difference? This varies according to how you chose to pay your original booking:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For <em>pay at destination<\/em> bookings: the new voucher will have the updated payable amount. You don\u2019t have to do anything else as the payment will be received by the rental company at the time of pick-up.<\/li>\n\n\n\n<li>For<em> online payment<\/em> bookings: the difference should be paid by credit card or PayPal through our website.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_to_do_if_you_dont_know_when_youll_be_able_to_pick_up_your_rental_car\"><\/span><strong>What to do if you don\u2019t know when you\u2019ll be able to pick up your rental car<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>If your trip was delayed or cancelled and you still don\u2019t know when you\u2019ll be able to pick-up your rental car, don\u2019t worry.<\/p>\n\n\n\n<p>Now you can also get <strong>credits<\/strong> for the reservation you already paid online. In that case, the amount paid becomes a coupon you can use in the future when you\u2019re sure about the new dates.<\/p>\n\n\n\n<p>In that case, your current booking will be canceled and you\u2019ll receive an email with a coupon in the same amount you have already paid. All you have to do is use this coupon on our payment page whenever you need a rental car again \ud83d\ude42<\/p>\n\n\n\n<p>For more detailed information about how this process works, get in touch! We\u2019ll be happy to answer any questions.<\/p>\n\n\n\n<p>Now, if you chose to pay at your destination and also don\u2019t have a date yet, the best option is to cancel your reservation following the steps we\u2019ll describe below. Because nothing was paid, it\u2019s all good \u2014 all you have to do is make a new reservation whenever you\u2019re ready.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_cancel_your_booking\"><\/span><strong>How to cancel your booking<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>To cancel your booking online, the steps are very similar to the ones we have described before. However, when you find the right reservation and click on \u201cSee details\u201d, there\u2019s another option called \u201cCancel reservation\u201d.<\/p>\n\n\n\n<p>After that, you\u2019ll be asked to select and\/or describe why you\u2019re cancelling and then submit your request. And that\u2019s it!<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/blog.rentcars.com\/wp-content\/uploads\/2020\/10\/cancel-1024x455.png\" alt=\"cancel reservation on rentcars.com\" class=\"wp-image-21024\"\/><\/figure>\n\n\n\n<p>If you need any help with this, all you have to do is get in touch!<br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_get_a_refund_for_an_online_payment_booking\"><\/span><strong>How to get a refund for an online payment booking<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>If you chose the online payment option and had to cancel your booking, the full amount will be refunded in the same payment method you have used before. For example, if you paid using your credit card, the refund will be made on the same credit card.<\/p>\n\n\n\n<p>Please note that for bookings cancelled within one hour of pick-up time and date a 5% of the amount paid will be retained. Similarly, if you\u2019re not able to pick-up the rental car nor cancel your booking, the retained amount will be equivalent to one day of your full reservation.<\/p>\n\n\n\n<p>For a few rental companies, there are additional cancellation fees. If that\u2019s the case of the company you chose, these will be specified in your voucher, so it\u2019s always good to check that \ud83d\ude09<\/p>\n\n\n\n<p>We know this is a delicate subject, so please don\u2019t hesitate to get in touch with us! Send us a message or just leave a comment below and we\u2019ll help you out.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Not all trips go according to plan. Luckily, on Rentcars.com, you can cancel and modify your booking online following quick and easy steps. See how below! We get it: when it comes to travelling, unexpected circumstances happen. That\u2019s why we constantly work to make the modifying and cancelling process as quick and easy as possible.&nbsp; [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":21006,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[45],"tags":[],"class_list":["post-101113","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-car-rental-tips"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to modify or cancel your booking on Rentcars.com - Blog Rentcars<\/title>\n<meta name=\"description\" content=\"Not all trips go according to plan. Luckily, on Rentcars.com, you can cancel and modify your booking online following quick and easy steps. 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