{"id":101188,"date":"2022-07-08T14:53:32","date_gmt":"2022-07-08T17:53:32","guid":{"rendered":"https:\/\/blog.rentcars.com\/?p=22537"},"modified":"2026-09-16T16:40:59","modified_gmt":"2026-09-16T19:40:59","slug":"rentcars-reliable","status":"publish","type":"post","link":"https:\/\/blog.rentcars.com\/en\/rentcars-reliable","title":{"rendered":"Is Rentcars reliable?"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">Index<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #f7a70a;color:#f7a70a\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #f7a70a;color:#f7a70a\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/blog.rentcars.com\/en\/rentcars-reliable\/#What_is_Rentcars_and_how_does_it_work\" >What is Rentcars and how does it work?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/blog.rentcars.com\/en\/rentcars-reliable\/#What_do_Rentcars_customers_say\" >What do Rentcars customers say?\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/blog.rentcars.com\/en\/rentcars-reliable\/#5_Reasons_to_choose_Rentcars\" >5 Reasons to choose Rentcars<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/blog.rentcars.com\/en\/rentcars-reliable\/#How_to_rent_a_car_with_Rentcars\" >How to rent a car with Rentcars?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/blog.rentcars.com\/en\/rentcars-reliable\/#Frequently_Asked_Questions_about_Rentcars\" >Frequently Asked Questions about Rentcars<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/blog.rentcars.com\/en\/rentcars-reliable\/#Explore_the_World_by_Car\" >Explore the World by Car!<\/a><\/li><\/ul><\/nav><\/div>\n\r\n<p class=\"has-text-align-center wp-block-paragraph\"><em>You have probably wondered if Rentcars is a legit car rental company, right? Then we&#8217;ll tell you<\/em>!<\/p>\r\n<p><span style=\"font-weight: 400;\">Yes, Rentcars is completely reliable. As the largest car rental platform in Latin America and a global leader in the segment, we connect you to the best rental companies in the world with total transparency. Here you compare prices, choose the ideal vehicle, and count on market-recognized excellent support to ensure the best experience on your trip.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">With Rentcars, it is possible to book your car paying in your local currency, with flexible payment options, and avoiding foreign transaction fees on international rentals.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">More than just a simple comparison site, Rentcars recommends the best options so that your journey happens your way, with no fine print and no surprises at the rental counter.<\/span><\/p>\r\n<h2><span class=\"ez-toc-section\" id=\"What_is_Rentcars_and_how_does_it_work\"><\/span><span style=\"font-weight: 400;\">What is Rentcars and how does it work?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p><span style=\"font-weight: 400;\">We were founded in 2009 and have grown to become the largest online car rental platform in Latin America and a global market leader. It is important to note that Rentcars is not a rental agency with its own fleet, but rather a <\/span><b>global car rental aggregator and price comparison platform<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">We connect you with the world\u2019s top rental companies (over 350 partner brands!). In just a few clicks, you can compare car categories, prices, and benefits across more than 160 countries, guaranteeing the perfect option for your budget and itinerary.<\/span><\/p>\r\n<h2><span class=\"ez-toc-section\" id=\"What_do_Rentcars_customers_say\"><\/span><span style=\"font-weight: 400;\">What do Rentcars customers say?\u00a0<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" class=\"wp-image-21308\" src=\"https:\/\/blog.rentcars.com\/wp-content\/uploads\/2020\/11\/menina-dirigindo-carro-amigas-min-1024x683.jpg\" alt=\"\" \/><\/figure>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">The proof of our reliability is in the voice of those who have already traveled with us. We understand that unforeseen events can happen, and that is why we focus on delivering efficient and humanized support, working together with partner rental companies to protect the traveler&#8217;s interests.<\/span><\/p>\r\n<h3><span style=\"font-weight: 400;\">Excellence in customer service and real reviews<\/span><\/h3>\r\n<p><span style=\"font-weight: 400;\">We know that unforeseen events can happen on any trip, but our differential is how we solve each one of them. Rentcars holds coveted market-leading customer service certifications, which attest to our excellent support rate.\u00a0<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">We have an extremely high rating on review platforms, answering practically 100% of questions and solving problems with agility. Furthermore, we are frequently nominated for global customer service awards in the Car Rental category.<\/span><\/p>\r\n<h3><span style=\"font-weight: 400;\">Rentcars on Trustpilot\u00a0<\/span><\/h3>\r\n<p><span style=\"font-weight: 400;\">The satisfaction of our customers crosses borders. On Trustpilot, one of the most rigorous review platforms in the world, Rentcars has a <\/span><a href=\"https:\/\/br.trustpilot.com\/review\/rentcars.com\"><span style=\"font-weight: 400;\">4.5\/5 rating (excellent classification)<\/span><\/a><span style=\"font-weight: 400;\"> based on more than 70,000 authentic reviews.\u00a0<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">Internally, we also take your satisfaction seriously through our NPS (Net Promoter Score) methodology, where we consistently maintain a score of 86, a level considered excellence by the market.<\/span><\/p>\r\n<h2><span class=\"ez-toc-section\" id=\"5_Reasons_to_choose_Rentcars\"><\/span><span style=\"font-weight: 400;\">5 Reasons to choose Rentcars<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p><span style=\"font-weight: 400;\">We remove barriers and red tape to put you in control of your trip. Check out the main advantages of booking your vehicle through our platform:<\/span><\/p>\r\n<ol>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Real Savings:<\/b><span style=\"font-weight: 400;\"> We offer promotions year-round, with up to 30% OFF on rates for trips worldwide.<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Flexible &amp; Secure Payments:<\/b><span style=\"font-weight: 400;\"> You choose how to pay. We offer multiple global payment options, allowing you to pay safely online in your preferred currency or at the rental counter.<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Transparent Pricing:<\/b><span style=\"font-weight: 400;\"> Say goodbye to hidden fees. By booking in advance through our platform, you get a clear breakdown of taxes and insurance, avoiding unexpected charges at the destination.<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Global Coverage:<\/b><span style=\"font-weight: 400;\"> A massive variety of car models available across hundreds of approved rental companies around the world.<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Autonomy:<\/b><span style=\"font-weight: 400;\"> A clean and straightforward interface for you to manage your reservation independently via our website or mobile app.<\/span><\/li>\r\n<\/ol>\r\n<h2><span class=\"ez-toc-section\" id=\"How_to_rent_a_car_with_Rentcars\"><\/span><span style=\"font-weight: 400;\">How to rent a car with Rentcars?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p><span style=\"font-weight: 400;\">Renting a car with Rentcars is a fast and practical process that takes only three simple steps:<\/span><\/p>\r\n<ol>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Search:<\/b><span style=\"font-weight: 400;\"> Enter your destination, along with the exact dates and times for pick-up and drop-off.<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Compare:<\/b><span style=\"font-weight: 400;\"> Use our smart filters to compare offers, rental company policies, and insurance coverage.<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Rent:<\/b><span style=\"font-weight: 400;\"> Choose the payment method that suits you best, complete the booking securely, and receive your confirmation voucher via email.<\/span><\/li>\r\n<\/ol>\r\n<h2><span class=\"ez-toc-section\" id=\"Frequently_Asked_Questions_about_Rentcars\"><\/span><span style=\"font-weight: 400;\">Frequently Asked Questions about Rentcars<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<h3>Is Rentcars safe for financial transactions?<\/h3>\r\n<p><span style=\"font-weight: 400;\">Yes! The Rentcars website and app use state-of-the-art data encryption technology. Your personal and financial information is processed in a completely secure environment.<\/span><\/p>\r\n<h3>How does Rentcars help if there is a problem at the rental counter?<\/h3>\r\n<p><span style=\"font-weight: 400;\">We act as facilitators for your journey. If any discrepancy occurs at the partner rental company\u2019s counter, our customer support team is ready to intervene, guide you, and find the fastest solution for you.<\/span><\/p>\r\n<h3>Can I cancel my reservation?<\/h3>\r\n<p><span style=\"font-weight: 400;\">Yes. The cancellation policy varies depending on the rate chosen at the time of booking (refundable or non-refundable). This information is always completely visible and transparent before you finalize your payment.<\/span><\/p>\r\n<h3>Are there any hidden fees?<\/h3>\r\n<p><span style=\"font-weight: 400;\">No. Rentcars prides itself on transparency. The price you see during the booking process includes all mandatory taxes and fees. Any optional extras (like GPS, child seats, or additional insurance) are clearly outlined so you can make an informed decision.<\/span><\/p>\r\n<h2><span class=\"ez-toc-section\" id=\"Explore_the_World_by_Car\"><\/span><span style=\"font-weight: 400;\">Explore the World by Car!<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p><span style=\"font-weight: 400;\">Rentcars is the most practical way to rent your car. You compare the best rental companies and choose the option that perfectly fits your budget and travel schedule.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">Plus, we run promotions all year long, helping you save up to 30% on your daily rates worldwide. Make your reservation on one of the world&#8217;s leading car rental platforms and enjoy the ride!<\/span><\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>You have probably wondered if Rentcars is a legit car rental company, right? Then we&#8217;ll tell you! Yes, Rentcars is completely reliable. As the largest car rental platform in Latin America and a global leader in the segment, we connect you to the best rental companies in the world with total transparency. Here you compare [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":106108,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[60],"tags":[],"class_list":["post-101188","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-about-rentcars"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Is Rentcars.com Reliable &amp; How to Rent a Car Securely?<\/title>\n<meta name=\"description\" content=\"You have probably wondered if Rentcars is a legit car rental company, right? 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